Frequently Asked Questions - General
How quickly can your technicions come to the site of the damage?
We aim to schedule our engineers within six weeks of the assignment.
What independent testing has the ROS machine and system undergone?
Bureau Veritas Inspection & Certification
SGS TECNOS S.A., Spain
Dr. Möll, Germany
X-ray Test Bayer Technology Services, Germany
Technical University Brookes, Oxford UK
Technical University Barcelona, Spain
Dekra Certification, Germany
Packer Engineering Illinois, USA
What kind of savings on their annual racking repair bill are your customers seeing from your system?
Our customers are seeing savings on their racking repairs up to 80% each year on their budget.
How often does the racking need to be inspected?
We recommend that it is checked every three months at least.
Can you assess damage remotely from looking at a photo?
Yes, we can.
We can give assessments within 24 hours from a digital photo.
Do you have engineers based in the various countries?
The ROS Group operates in the Netherlands, Belgium, Germany, France, Spain, Portugal, Switzerland, Austria, Great Britain, Poland, Czech Republic, Hungary, Romania, Russia, Denmark, Sweden, Finland, Canada, the USA, Panama, Colombia and Chile.
Local companies have been found, who will act as exclusive distributor in their countries. Yes, they will train and certify workers locally in close coordination with our Dutch manufacturing site and experienced team.
Who are your clients?
Generally, our clients our mainly medium-sized and large distribution centers with 8000+ pallets – or 10,000 m2 to 200,000m2 + of warehousing. These companies are diverse, but most repairs are undertaken within the food-related industry where handling speed is high
Frequently Asked Questions - technical
How many times can ROS repair the same upright, at the same spot?
Three times, if an upright is damaged for a fourth time, we recommend the customer contacts their supplier and requests a replacement.
Do you need to unload the pallets from the racking before you repair it?
No, in most cases not! It depends on the damage.
Will the repaired racking be able to carry the same loading as before?
Yes, after the repair it will be able to take exactly the same load as previously.